Returns & Exchange Center

Returning a Gift?

Return Process

Select the items to return

Receive an return confirmation

Ship items back to us

November 23 through December 25 - Orders can be returned until January 15
Orders placed prior to November 23 are eligible to be returned within 14 days of the Shipped Date
Price Adjustments may be requested to any full price item that has been placed on promotion within 14 days of the purchase date
Marked-down products or products listed as "Final Sale" cannot be returned
Products that are purchased at a marked-down price are not eligible for further price adjustments
A shipping fee will be deducted from the total amount of all Returns
All item(s) must be unworn with tags attached to be accepted for return or exchange
We reserve the right to refuse or deny any return that shows signs of wear

We offer 1 Free Exchange per paid Order
If you choose to exchange for something new you may have to pay the remaining cost

Discount codes can be used toward any original or full priced item and returned
Marked-down products are not eligible for further reduction
If the code is applied to a Final Sale or Sale item, it will not be eligible for return.

We offer price adjustments within a 14 day time period from when the order is placed
We do not offer price adjustments for items that are purchased at a sale or marked down price

If you are outside the USA and looking to return an item, please follow this link: Global-e Return Portal

We are not able to process International Exchanges. Please make a normal return and place a new order for the item you want instead.

If you receive an item that is damaged, please contact customer service immediately by email: customercare@shopredone.com

If your RE/DONE Levi's Jean rips or tears please email > customercare@shopredone.com with flat images and a detailed description of what you would like repaired.
We will happily replace Tees or Re/done Levi's within one year of purchase should the item be damaged beyond repair.