Select the items to return
Returns & Exchange Center
Return Process
Receive an return confirmation
Ship items back to us
Return FAQ
Return Policy
- Full priced / Original priced items can be returned for a refund or exchanged within 14 days of the shipped/fulfilled date.
- Sale items are Final Sale and are not eligible to be returned or exchanged.
- We do not offer free returns. A shipping fee will be deducted from the total amount.
- All items must be unworn with tags attached to be accepted for return or exchange.
- We reserve the right to refuse or deny any return that shows signs of wear.
Exchanges
- We offer 1 Free Exchange per paid Order
- If you choose to exchange for something new you may have to pay the remaining cost
Promo Codes
- Discount codes can be used toward any original or full priced item and returned.
- If the code is applied to a Final Sale or Sale item, it will not be eligible for return.
Price Adjustments
- We offer price adjustments within a 14 day time period from when the order is placed
- We do not offer price adjustments for items that are purchased at a sale or marked down price
International Returns?
- If you are outside the USA and looking to return an item, please follow this link: Global-e Return Portal
International Exchanges?
- We are not able to process International Exchanges. Please make a normal return and place a new order for the item you want instead.
Damaged Item
- If you receive an item that is damaged, please contact customer service immediately by email: customercare@shopredone.com
Free Repairs
- If your RE/DONE Levi's Jean rips or tears please email > customercare@shopredone.com with flat images and a detailed description of what you would like repaired.
- We will happily replace Tees or Re/done Levi's within one year of purchase should the item be damaged beyond repair.