Returns & Exchange Center

Return Process

Select the items to return

Receive an return confirmation

Ship items back to us

Return FAQ

Holiday Return Policy

  • November 23 through December 25 - Orders can be returned until January 15
  • Orders placed prior to November 23 are eligible to be returned within 14 days of the Shipped Date
  • Price Adjustments may be requested to any full price item that has been placed on promotion within 14 days of the purchase date
  • Marked-down products or products listed as "Final Sale" cannot be returned
  • Products that are purchased at a marked-down price are not eligible for further price adjustments
  • A shipping fee will be deducted from the total amount of all Returns
  • All item(s) must be unworn with tags attached to be accepted for return or exchange
  • We reserve the right to refuse or deny any return that shows signs of wear

Exchanges

  • We offer 1 Free Exchange per paid Order
  • If you choose to exchange for something new you may have to pay the remaining cost  

Promo Codes

  • Discount codes can be used toward any original or full priced item and returned
  • Marked-down products are not eligible for further reduction
  • If the code is applied to a Final Sale or Sale item, it will not be eligible for return.  

Price Adjustments 

  • We offer price adjustments within a 14 day time period from when the order is placed 
  • We do not offer price adjustments for items that are purchased at a sale or marked down price 

International Returns?

International Exchanges?

  • We are not able to process International Exchanges. Please make a normal return and place a new order for the item you want instead.

Damaged Item

  • If you receive an item that is damaged, please contact customer service immediately by email: customercare@shopredone.com

Free Repairs 

  • If your RE/DONE Levi's Jean rips or tears please email > customercare@shopredone.com with flat images and a detailed description of what you would like repaired. 
  • We will happily replace Tees or Re/done Levi's within one year of purchase should the item be damaged beyond repair.



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